LAHORE (The Thursday Times) — Agar aap online kisi cheez ki adaigi karein aur woh kabhi na pahunche, toh aap ka muqadma aam civil court mein nahin balke consumer court mein jayega, Lahore High Court ne faisla de diya hai, chahe aap harjane ke taur par lakhon rupay ka daawa kar rahe hon.
Justice Malik Waqar Haider Awan ne kaha ke is tarah ke tanaze, jin mein poori adaigi ke baad delivery na hona aur orders cancel hona shamil hain, consumer courts ke daire mein aate hain. Unhon ne qarar diya ke kharidar apne daawe ko "general damages" ka naam de kar is se bach nahin sakte, kyunke kaun si adalat sunwai karegi, yeh daawe ki bunyad par munhasir hai, na ke istemal kiye gaye alfaz ya mangi gayi raqam par.
Muqadma kapron ki do cheezon se shuru hua jin ki qeemat Rs6,480 thi. Dr Muhammad Ahtisham Qamar ne credit card se adaigi ki, lekin cheezein waqt par nahin pahunchin, aur sellers ne 17 din baad Covid-19 ki waba ka hawala de kar order cancel kar diya. Unhein un ki raqam wapas mil gayi, phir unhon ne Rs2,116,480 ke refund aur harjane ka muqadma kar diya, jis mein zehni aziyat aur tazleel ka harjana bhi shamil tha.
Sellers ne pehle transaction se inkar kiya, phir booking tasleem kar li aur kaha ke stock dastiyab nahin tha aur raqam wapas kar di gayi thi.
Civil court ne muqadma Punjab Consumer Protection Act 2005 ke teht qaim kiye gaye forum ko bhej diya, aur appeal nakam rahi. Ab high court ne un ki petition kharij kar di hai.
Agar aap Punjab mein online shopping karte hain toh is ka kya matlab hai: apni adaigi ka record, order ki tasdeeq aur seller ke tamam paigham mehfooz rakhein, kyunke gum ya cancel hone wale order ki shikayat aap ke zile ki consumer court mein jayegi.
